Refund & Cancellation Policy

• Free Tier: All features are available for free with ads, watermark, and standard resolution
• Premium: Ad-free, no watermark, full HD exports
• Payment: Via Google Play Billing or UPI Autopay mandate
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle
• Pre-Debit Notification: For UPI Autopay, you will receive a notification before each renewal charge

Google Play Subscriptions:

1. Open Google Play Store
2. Tap your Profile icon → Payments & subscriptions → Subscriptions
3. Find SnapReel and tap Cancel subscription

UPI Autopay (Mandate):

⚠️ UPI mandates must be cancelled from your payment app, not from SnapReel.

• Google Pay: Profile → Settings → Autopay/Mandates → SnapReel → Deactivate
• PhonePe: My Money → Mandates → SnapReel → Revoke
• Paytm: Profile → Settings → Payments → Manage Autopay → SnapReel → Cancel
• Other UPI Apps / Net Banking: Check your app's mandate/autopay settings

After Cancellation:

• No further charges will occur
• Premium access continues until the end of the current billing period
• After expiry, you return to the free tier (with ads and watermark)
• Deactivate the mandate at least 24 hours before renewal to avoid the next charge

• Duplicate Charges: If you were charged multiple times for the same period due to a technical error
• Overcharges: If an incorrect amount was deducted due to a technical issue on our end
• Unauthorized Charges: If a charge was made without your authorization (subject to verification)
• Service Completely Unavailable: If the app was entirely unavailable for more than 50% of your billing period due to issues on our end

For Google Play purchases: Refund requests should be directed to Google Play Support, as they handle the billing.

• Change of Mind: Deciding you no longer want premium after purchase
• Forgot to Cancel: Being charged because you forgot to cancel before renewal
• Unused Subscription: Not using the app during your subscription period
• Partial Period: Unused days after mid-cycle cancellation
• Device Issues: Problems caused by your device or internet connection
• Template Dissatisfaction: Not liking a template after use (previews are available)

For UPI Autopay payments:

1. Reach out to us via our Contact Us page
2. Subject: "Refund Request - [Reason]"
3. Include: Device ID, transaction date and amount, reason for refund, screenshots if applicable

Processing Time:

• Review: 3-5 business days
• Refund processing (if approved): 5-7 business days
• Bank reflection: Additional 5-10 business days

For Google Play payments:

Please request refunds through Google Play Store → Profile → Payments & subscriptions → Budget & order history → Find the order → Request a refund.

For subscription, billing, or refund queries, please visit our Contact Us page.

We are committed to fair practices and will always try to resolve your concerns satisfactorily.